Caseworker/Project Coordinator, Refugee Legal Support

ILPA documents

Family Reunion from Europe +


1.   Job Description

We have an exciting opportunity for a dynamic and committed UK immigration caseworker, IAAS or OISC Level 2 accredited, to take on the casework supervision and coordination of our Family Reunion from Europe+ project. We are recruiting for a Caseworker/ Project Coordinator to join our dedicated legal team in London to help us continue providing high quality legal advice to our clients and provide supervision to our volunteers from our law firm partners.

OrganisationRefugee Legal Support (RLS)
Title of postFRFE Caseworker/Project Coordinator
Salary£28,000 – £31,000 gross per annum [negotiable]
Benefits5% employer contribution to pension scheme 26 days of annual leave in addition to public holidays
Term20 months fixed-term contract (with a view to extension subject to need and funding)
HoursFull time – 37.5 hrs per week
PlaceA hybrid of remote working and office based – central London 
Application closing date23 May 2022 at 9:00 am
Starting date20 June 2022

1.1. About Refugee Legal Support (RLS)

RLS is a UK charity and a non-profit company in Greece (AMKE). RLS works in solidarity with people who migrate and strives to advance safe migration through legal support, casework, strategic litigation, outreach, training and partnerships. RLS advocates for the promotion and protection of people’s rights throughout the migration process in the UK and across Europe and its borders.  

1.2. About the Family Reunion from Europe + project

The FRFE project was launched in 2021 in collaboration with 6 commercial law firm partners. Originally focusing solely on family reunion applicants in Europe, the project aimed to provide essential legal information to those directly affected by the changing family reunion landscape post-Brexit. During the first year of the project, over 200 people were given advice concerning reunion with their loved ones in the UK. Exceptional Case Funding was obtained for families who required representation, and a small number of cases were directly represented by our small team with the invaluable support of the pro bono law firm partners.

In March 2022, the FRFE project was renewed for another two years, as FRFE+. We are now partnered with 8 law firms, and our remit has expanded to include those in Turkey and Libya. We have also partnered with Coram Children’s Legal Centre, who are hosting a dedicated legal aid caseworker to represent our clients.

1.3. Key responsibilities and objectives of the role

The post holder will be a member of our Legal Support team and will work closely with our project partners and volunteers to assist displaced people to reunite with their families in the UK.

Key responsibilities

Case intake and case allocation

  • Registering and processing of incoming referrals from individuals and referring organisations;
  • Triaging cases and merits assessment;
  • Preparing and allocating referrals to volunteer lawyers in our partner law firms;


  • Maintaining high standards of client contact and client care;
  • Overseeing/supervising the casework conducted by the project volunteer lawyers;
  • Be an active team member to the project volunteer lawyers and our partner legal aid caseworker;
  • Providing legal advice on family reunion routes to the UK and drafting advice letters for clients;
  • Preparing evidence bundles for our partner legal aid caseworker;
  • Assessing legal aid eligibility of clients;
  • Applying for exceptional case funding to the Legal Aid Agency;

Administrative tasks

  • Organising and attending client calls;
  • Booking interpreters;
  • Maintaining accurate records in compliance with OISC standards and organisation reporting frameworks;
  • Preparing meeting agendas and reports in advance of project management calls;

Training of volunteer lawyers

  • Preparing training materials for volunteer lawyers;
  • Delivering training for volunteer lawyers;

Project coordination

  • Day to day managing and development of the FRFE project as per the project aims and objectives;
  • Working in collaboration with the project partners to ensure that appropriate steps to achieve the aims and objectives of the project are taken;
  • Monitoring the progress of referrals within the firm pro bono teams;
  • Managing internal and external relationships with project partners;
  • Preparing project periodic reports for the project partners;
  • Designing new and optimising existing standardised project systems and processes, including data recording and monitoring;
  • Recording project data in accordance with procedures;
  • Creating content for project annual reports, newsletters, and articles to raise awareness of the project and its aims and outputs;
  • Collating case studies
  • Maintaining accurate and confidential records in line with GDPR; and
  • Adhering to RLS safeguarding policies and procedures at all times.

2.   Person specification 


  • Experience of working with vulnerable client groups;
  • Empathy with clients often living in precarious situations and in need of urgent assistance;
  • A demonstrable track record of client-facing legal casework in the immigration sector in the UK;
  • Strong commitment to high-standard client care;
  • Experience of working with interpreters and people whose first language is not English;
  • 1 year full time asylum/immigration casework (or equivalent);
  • Demonstrable knowledge of:
    • refugee family reunion procedures and applications in the UK; and
    • legal aid provision and ECF applications;
  • Possession of a strong commitment to the promotion and protection of people’s rights throughout the migration process;
  • Be one of the following:
    • a solicitor; or
    • a caseworker accredited to IAAS Senior caseworker level; or
    • a OISC caseworker accredited to Level 2
  • Experience of and commitment to working in a collaborative way on legal cases;
  • Good verbal and written communication skills in English;
  • Strong organisational skills, including the ability to prioritise work and meet deadlines;
  • Strong attention to detail, responsiveness, reliability and dependability;
  • Strong interpersonal and relationship management skills and an ability to deal professionally and collaboratively with both legal and not-for-profit stakeholders;
  • Enjoys working with a small team in a flexible and fast-paced environment, as well as being an independent self-starter able to work with a high degree of autonomy;
  • Computer literacy; and
  • Right to reside and work in the UK.

The successful candidate will also be required to obtain a DBS certificate (RLS will cover the cost). Any final job offer will be subject to satisfactory references.


  • Lived experience of immigration;
  • Experience of supervising casework;
  • Experience supervising commercial lawyers in a pro bono project setting; and
  • Language skills.
  • How to apply

Apply by sending your:

  • CV no longer than one page of A4 and;
  • Covering email expressing your interest, explaining why you would like to be considered for this role and how your experience and skills match the person specification. Please ensure that you state your notice period if applicable .

Send your cover letter and CV by email to Efi (she/her) at no later than 9 May 2022 (9:00 am) stating “FRFE VACANCY” in the subject heading of your email. Shortlisted candidates will be invited to a remote interview on the 16th or 17th of May.

4.   Working with us

The successful candidate will have the opportunity to work within an agile organisation that punches above its weight. We have grown rapidly over the last year, doubling in size and operational capacity. We are now able to help more people.

RLS offers a flexible working environment, with a hybrid working arrangement, including remote working and working in person in a co-working space in Central London. We have international operations, offering services in Greece. The post holder will have the opportunity to meet and interact with our dedicated teams there. We invest in our staff and volunteers and support them in reaching their full potential.

5.   Privacy note

Any data requested will be used for recruitment purposes only; to screen candidates and judge their suitability to progress to interview. RLS will not share the data with other organisations for marketing or any other purposes. Your personal data will be retained by RLS as long as it is necessary to evaluate your application. All personal data will be treated in confidence and will be deleted after the conclusion of the recruitment process unless you wish to withdraw your candidacy at an earlier stage and would like us to erase your personal data at the same time. Data collected in the UK is held in accordance with the General Data Protection Regulation (EU) 2016/679 and the UK Data Protection Act 2018. You have the right to request a copy of data we hold on you, to rectify your data and to restrict processing of your data. For any further information on our privacy policy, email .


We value equality and diversity in RLS and strive to build a workforce reflective of the communities we work with. We welcome applications from everyone regardless of age, gender, gender identity, gender characteristics, ethnicity, nationality, sexual orientation, faith, or disability. People with refugee or asylum-seeking backgrounds and people who have used the immigration system in the UK are experts by experience and are particularly encouraged to apply.

Document Date
Thursday April 21, 2022