Update from UKVI: Change to the Travel Documents service due to the Covid-19 situation (30 March 2020)

Home Office Documents

Please see the below message from UKVI:


Please see the message below regarding changes in our service due to the Covid-19 situation.

Following the Prime Minister’s announcement on Monday, many public services will be affected by the necessary restrictions that have been put in place to limit the spread of Covid-19.

These restrictions impact on our ability to process requests that are submitted to our department.

We want to continue to provide the best service we can within the current limitations.

If any customer is in a particularly difficult situation and needs their application to be considered as a matter of priority, we would ask that this request, along with scanned recent, acceptable evidence of the circumstances and confirmation that the customer is able to travel i.e. confirmation from the airline or ferry company, is sent to traveldocumentenquiries@homeoffice.gov.uk.

Following this, if it is agreed that the case meets the criteria for being expedited and an application has not yet been submitted online, then the customer will need to complete an online application.  If an application has already been submitted then the customer should not apply again as this is likely to cause confusion and may delay their application.

We would ask that this is done only in the most urgent of cases as there are a limited amount of officers available to monitor this email inbox and to process cases.

In addition, please be aware that more countries are closing airports and borders on a daily basis and this will also impact on people’s ability to travel.

Finally, we are working with our delivery partners, DX, to understand and mitigate the impact of Covid-19 on their services. Please be aware that documents may take longer than usual to be delivered.

Kind regards
Allyson Keresey
Travel Documents Section
Resettlement, Asylum Support and Integration

UK Visas and Immigration

Document Date
Monday March 30, 2020