This guidance has been updated to change who needs to receive a copy of a customer misconduct letter from ‘Grade 7 manager where the application was dealt with’ to ‘Grade 7 manager responsible for counters and interviews’, in the sections: • How to bar a customer from a CSC• Face to face interviews: behaviour does not improve• Microsoft Teams: behaviour does not improve• Customer conduct: abusive written communications• Written communications: customer continues to be abusive
- Document Date
- Wednesday July 29, 2026