Reporting form – free appointments
ILPA is committed to improving UKVI’s Front End Services (FES). We raised issues around UKVI’s commercial partners in our response to the Independent Chief Inspector of Borders and Immigration’s call for evidence in October 2020. In December we circulated a survey concerning third party issues and raised members’ responses to it at a meeting with UKVI on 17 December. The lack of free appointments was the top reported issue. As a result, this form has been established so that Members can report easily on this issue.
From the end of January 2021, ILPA will have regular meetings with Sopra Steria and so the data that you provide will enable us to evidence issues with appointment availability.
To ensure that the data can be collated and presented effectively we would be grateful if Members could:
- Report one issue per form
- Provide full details where possible
- Use the additional comments section at the end of the form to provide further narrative (if required). We are also interested in finding out how long it is taking to actually be able to find and book a free appointment – it would therefore be useful to provide any additional dates/times that you attempted to book a free appointment in the additional comments section.