Job title: IAA Level 2 Adviser
Organisation: Shropshire Supports Refugees
Salary: £33,000
Location: Shrewsbury
Deadline: 21 June 2025
Contact: Lezli Feeney, Deputy CEO
lezli.feeney@shropshiresupportsrefugees.co.uk
07852144013
Website: info@shropshiresupportsrefugees.co.uk
About the role:
Immigration Advice Authority (IAA) Level 2 Casework Adviser
We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a
difference in the lives of vulnerable migrants by advocating for fairness and compassion in
immigration processes.
Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and
marginalised migrants who have come to live in Shropshire, Telford and Wrekin.
Our mission is to create a welcoming and inclusive community by offering practical help,
resources and emotional support to those in need. With a staff team of twelve and seventy
dedicated volunteers, we are committed to making a positive impact in the lives of those we
serve.
As part of our workforce, you will work with marginalised adults and families, providing
advice to guide them through complex immigration journeys with empathy and
professionalism. Thus, you will play a critical role in helping people find hope and stability in
a the very challenging environment of being a migrant in the UK.
Job description:
Location: Shrewsbury and locations around Shropshire, Telford and Wrekin
Hours: 37.5 hrs per week
Reports to: Deputy CEO
Salary: £33,000 – 1 yr. fixed term contract, with a good chance of extension.
Probation: 6 months
This salary is above the normal salary for this role because we want to attract a special
person who can fully meet the job description below.
Main Responsibilities:
Providing comprehensive immigration advice: on various immigration matters, including
visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines and
the Ukraine schemes.
Conduct or delegate initial and further consultations with clients to assess their immigration
advice eligibility and specific needs.
Finding and managing caseload: by setting up a triaging and appointments system for
proactively identifying refugees, asylum seekers and other migrants, including people here
under the Home Office Homes for Ukraine Scheme and related extension scheme, needing
Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.
This will include inviting people to our offices in Shrewsbury and to outreach sessions across
Shropshire Telford and Wrekin and will require you to set and stay within meaningful
deadlines.
Maintain accurate records: by handling multiple cases efficiently and recording all client
contacts, reflecting the advice given and outcome for each person.
Keep up-to-date with changes in immigration law: via professional training and standards
and changes to those standards.
Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers.
Collaborate: with colleagues, volunteers and representatives of partner organizations to
ensure the immigration and other advice needs of clients are effectively met.
These responsibilities will require you to:
Maintain accurate and detailed records and case files, with due regard to data protection
law and professional standards.
Build and maintain strong relationships with clients.
Advocate on behalf of clients by communication with appropriate agencies, by telephone,
letter and email.
Attend training events relating to asylum and immigration.
Actively engage in seeking work and promoting good governance within SSR.
Ensure that clients’ need for other services and referrals, including safeguarding, are
effectively met by discussion with colleagues and reporting to partner agencies.
Report all challenges outside of your remit or skills to the Deputy CEO.
Undertake other tasks as required within our charity, to support its efficient operation.
Person Specification:
Essential:
• IAA Level 2 accreditation
• Significant experience working as an Immigration Adviser or similar role
• In-depth knowledge of IAA standards, UK immigration law, relevant related policies,
and procedures
• Exceptional and written and oral communication and interpersonal skills, with the
ability to build rapport with clients from diverse backgrounds
• Empathy and compassion, particularly with SSR’s cause
• Strong, self-directed time management with the ability to manage multiple cases and
work to strict deadlines.
• Ability to work independently and manage a caseload effectively
• Willingness to work collaboratively with colleagues, volunteers and partner
organisations to ensure the safety and fair treatment of clients
• Knowledge and understanding of the charity and voluntary sector
• Excellent attention to detail and organisational skills
• Proficiency in the Microsoft suite.
• Full driving licence
Desirable:
• Fluency in at least one language other than English
• Child and adult safeguarding training
• Experience of Salesforce CRM
On successful recruitment we will require a DBS check and enrol you on our rolling
mandatory training programme, which includes safeguarding, health and safety, and trauma
informed practice.
Why join us?
28 days holiday plus bank holidays
Company pension
Make a difference by being part of a team of passionate professionals, committed to
fairness, who collaborate to create a better future for marginalised migrants in the UK.
Use and develop your expertise and compassion to help to bring stability and hope to their
lives.
To apply for this post please email your CV and covering letter to
info@shropshiresupportsrefugees.co.uk
- Document Date
- Thursday May 29, 2025